PDF2ID – FAQs
Here’s a small list of FAQs on PDF2ID. As more of you ask questions, this section will keep growing.
Do send us any queries you may have.
Q-1) What is the difference between Standard and Professional versions?
Q-2) How well is the conversion from a PDF to InDesign format?
Q-3) Which version of InDesign does PDF2ID support?
Q-4) Where can I obtain Section 508 compliance information?
Q-5) I installed the trial of PDF2ID and want to purchase the full edition do I need to uninstall the trial first?
Q-6) I liked the trial of PDF2ID and installed the version I purchased from the Adobe Exchange store. But I keep on getting error 2777. What do I do?
For Windows do the following:
#1. Uninstall the version of PDF2ID you purchased from the Adobe Exchange store using the Extension Manager.
2) Use the Control Panels -> Add/Remove Program functionality and remove the Trial version of PDF2ID and restart your PC.
3) Log into your account and search for all instances of PDF2ID and trash it.
4) Now install PDF2ID through Adobe Exchange and you should be set.
For Mac do the following:
#1. Uninstall the version of PDF2ID purchase via the Extensions Manager of InDesign CC
#2. Restart your Mac
#3. Log into your account
#4. From the Finder click on “Go” and choose the command “Go to Folder”. The Go to Folder window appears
#5. Please type the following:
Where XXXXX is your Mac hard disk name
Where YYYY is you User name
As an Example:
#6. Now, there should be a “Recosoft PDF2ID” folder. Trash this completely.
#7. In your Applications folder if there is a “PDF2ID v4.x” or “PDF2ID 2018” folder please trash this.
#8. In your Adobe InDesign CC plug-ins folder if there is a “pd2id.indesignplugin” please trash this.
#9. In your “Mac” Hard Disk Name there should be a “Library” Folder at the top. Double click and navigate to the folder that says “Application Support”. If there is Recosoft Corporation trash it.
#10. In the same “Library” folder there is a “Caches” folder. Please locate “Recosoft PDF2ID” trash this.
#11. Now install the PDF2ID you purchased via Adobe Exchange.
Q-7) I get a 4998 error on the Mac after purchasing the product that says it can’t operate because of a Firewall?
Q-8) How do I uninstall the trial of PDF2ID?
Q-9) I get a Error 2777 on a Windows PC and I purchased my copy of PDF2ID directly from Recosoft
#2. Restart your PC and please make sure that you log into the main local Admin account
#3. In your Documents folder there will be a PDF2ID v4.x or PDF2ID 2019 folder. Please trash/delete this
#4. In your My Documents folder there may also be a PDF2ID v4.x or PDF2ID 2019. Please trash/delete this also.
#5. In your C drive Program files folder if you see a Recosoft PDF2ID x64 completely trash this
#6. In your Program Files (x86) if you see a Recosoft or PDF2ID folder please trash this
#7. In your Public Documents if you see a PDF2ID 4.x or PDF2ID 2019 folder please trash this
#8. Restart your PC and log into your main local Admin account
#9. Please install PDF2ID
If should work. If it doesn’t please contact us through our contact page at https://www.recosoft.com/contact/