DecksMoveIn is at present included with the PDF2ID Suite.

Please make sure you dont have Pre-release/Beta versions of Adobe InDesign as this will only confuse the installer. You need to ensure the Beta/Pre-release versions of InDesign are uninstalled first.

There is a bug in the installer app on macOS but a simple solution exists. In the System Preferences (or System Settings)->Privacy and Security -> Full Disk Access you need add the installer.app to it. The installer app can be found in /System/Library/CoreServices.

For Mac
If you are running on macOS 10.15.x or later please do the following:

A. In your Mac HD/Library/Application Support/Recosoft Corporation/PDF2ID or PDF2ID Suite XXXX folder there are 2 tiny background applications.

– DecksMoveIn Desktop Server (For PDF2ID Professional Suite only)
– PDF2ID Desktop Server

You need to simply double click these 2 or perform a Command O on both of them. These are faceless apps so you wont see anything.

Then the 4998 error will disappear. Generally, you don’t need to do anything. However, the cache settings of your macOS can sometimes be corrupt and it prevents it from running automatically.

Otherwise if you installed the trial version, and then installed the real version please restart your Mac. The trial parts are still running.

For Windows
Generally, the anti-virus software installed causes this issue. Please do the following:

A. Uninstall the Anti-virus software.

B. Uninstall PDF2ID using the Control Panel Add/Remove Program functionality and restart your PC.

C. Log into the main local admin acount and install PDF2ID.

D. Verify PDF2ID works by running InDesign.

E. Re-install your Anti-virus software

All of our plug-ins and applications convert everything on your computer itself and none of your files are uploaded to the Web/Cloud for conversion. We value the privacy of your data/file contents.